UNIC CityLabs Resilient Zagreb: Management and human resources in times of crisis

Brief description of the results/findings

• Sthrenghts have been detected in following: Dealing with the crisis has been made possible by rapidly mobilized and dedicated professionals in a number of services
• Zagreb has competent individuals for complex and risky rescue operations
• Capacities are insufficient in following aspects:
• Lack of knowledge and skills among general professionals to work during crises, as well as the management of public systems in times of crisis
• Lack of a special crisis budget for institutions, insufficient investment in staff (supervision, organization, education) Lack of a system of coordination and planned activation of volunteers, students and para-professionals in crises